help desk software

Shipping & Delivery: ships via UPS, FEDEX and USPS.

Privacy & Security: protects your personal information.  We NEVER resell any customer information.  Our customer data that we do collect is used to improve our relationship with you, not to hinder it.

Returns & Replacements:

14-Days - Returns for unwanted or incorrectly ordered items must be completed within 14-Days of the order date. (Subject to limitations)

  • Non-defective Opened Products: Ion, Inc. will charge a 15% restocking fee. Prior to opening product, please ensure that the product meets your needs. (Subject to limitations)
  • Non-defective Unopened Products: Ion, Inc. will not charge a restocking fee for the return of an unopened product. This means the product is returned to us in Brand New condition with unopened packaging. (Subject to limitations)

30-Days - Returns for defective items must be submitted within 30-Days of the order date. (Subject to limitations)

  • Defective Products: Defective products returned within 30-Days of purchase are either repaired or exchanged at the sole discretion of Ion, Inc. After 30-Days from the purchase date, defective products should be repaired or exchanged via the manufacturer's warranty.


  • There is no refund on shipping fees.
  • Opened items must be in brand new condition and must include original packaging and user manuals. Items received without packaging or manuals, or items that are damaged will be returned at customer expense.
  • The following items are non-returnable: (No exceptions)
    • Media items - All electronic media including Tapes, DVDs, CDRs, Software, Flash Memory of any type and size, or any other electronic storage media for the purpose of storing, playing or using data.
    • Special Order items - May not be returnable in certain cases if the manufacturer does not allow Ion, Inc. to return item.

Obtaining an RMA# - Prior to shipping items for return, you must request a Return Merchandise Authorization Number (RMA#). To request an RMA# please send us an email at and provide the following:

  • Order #
  • A description of the item, including the part number of the item being returned
  • Reason for return

RMA Procedures:

  • Once you receive a RMA #, Ion, Inc. must receive returned goods within 14 days. Items received after 14 days will be returned to you at your expense and will not be considered for further return.
  • Customer is responsible for shipping costs and should use a carrier that provides tracking and insurance as necessary.
  • It may take up 2 weeks for RMA processing and credits to appear on your account.

Ordering: continues to improve your online experience.  If there is a feature you'd like to see, please email us and let us know! never resells or distributes your private information. This privacy policy sets out how uses and protects any information that you give when you use this website. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


We may collect the following information:

- name

- contact information including email address

- demographic information such as postcode, preferences and interests

- other information relevant to customer surveys and/or offers


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 11550 Stillwater Blvd N, Ste # 123 Lake Elmo, MN 55042.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Enter the billing last name and email/ZIP as in the order billing address.